Fast Service Delivery

At United Imaging, we not only deliver exceptional medical imaging equipment - we provide customer service designed to help you be successful.
Whether your equipment services are provided by United imaging or your In-House Biomedical Engineers, we foster a service partnership that recognizes your unique needs and helps ensure the highest levels of uptime and equipment availability.

Efficient Response

Your Customer Service Engineer is located an average of 90 miles away from most locations, allowing us to provide a typical response time of less than 4 hours.

Biomedical Engineers

We partner with your Biomedical Engineers and treat them as an extension of our own field service organization, providing focused support, on-site assistance, and Biomedical Engineering Training for Life.SM

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Forward Stocking

We forward-stock service parts at locations near you to facilitate the fastest repairs possible. This allows our service engineers to bring a selection of parts with them that they estimate may be necessary to fix an issue, avoiding the need to order additional parts and return later for repairs.

United Performance Guarantee

Confidence in high system uptime, backed by a rebate for every hour of downtime. We directly link our own success to helping you ensure you can complete as many exams as possible, reaching as many patients as possible.*

* Available with full service agreements. Refund calculations based on equipment purchase price and annual service agreement value.
Total refunds are calculated annually and reconciled with service agreement. Eligibility during warranty period and full-service agreement term.

White-Glove Support

Our White-Glove Support provides a personalized approach to delivering the service you need. It includes the following to get your equipment up and running as fast as possible, and keeps it running smoothly.

  • Cross-functional real-time collaboration for speedy equipment installations
  • "Parts-on-hand" policy for fast parts availability
  • Modern IT infrastructure for comprehensive, quick service delivery
  • Collaborative 24/7 support
  • Continuous education for Technologists and Biomedical Engineering staff
  • Lower ratio of systems to Customer Service Engineer allows for individualized, caring service
  • Scheduled check-in meetings to ensure customer satisfaction

Service Agreements that Make Sense

At United Imaging, we prioritize our customers' success, and our service agreements prove that. Unlike other imaging equipment manufacturers, we offer comprehensive coverage without exclusions, providing cost predictability and the flexibility to meet your unique needs and risk tolerance. Your success is our priority, and our service agreements are tailored to support and empower you every step of the way.

All-In, Full-Service Agreements: Making Cost Predictability Easy

Our All-In, Full-Service Agreements offer full coverage for costs not commonly covered with conventional service agreements, and incude the United Perfomance Guarantee.

Our Shared-Risk, Full-Service Agreements: Flexible Yet Full Service

Lifecycle-tiered Annual Service Agreement
Your costs are lower when the system is new, and slowly increase as the system ages.

Volume-based Annual Service Agreements: Pay As You Go
A pay-as-you-go agreement for systems with lower utilization and/or new service-line introductions.

Contact us

In case of emergency, please call +1 855-209-8595

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