Your Customer Service Engineer is located an average of 90 miles away from most locations, allowing us to provide a typical response time of less than 4 hours.
We partner with your Biomedical Engineers and treat them as an extension of our own field service organization, providing focused support, on-site assistance, and Biomedical Engineering Training for Life.SM
We forward-stock service parts at locations near you to facilitate the fastest repairs possible. This allows our service engineers to bring a selection of parts with them that they estimate may be necessary to fix an issue, avoiding the need to order additional parts and return later for repairs.
Confidence in high system uptime, backed by a rebate for every hour of downtime. We directly link our own success to helping you ensure you can complete as many exams as possible, reaching as many patients as possible.*
Our White-Glove Support provides a personalized approach to delivering the service you need. It includes the following to get your equipment up and running as fast as possible, and keeps it running smoothly.
At United Imaging, we prioritize our customers' success, and our service agreements prove that. Unlike other imaging equipment manufacturers, we offer comprehensive coverage without exclusions, providing cost predictability and the flexibility to meet your unique needs and risk tolerance. Your success is our priority, and our service agreements are tailored to support and empower you every step of the way.
Our All-In, Full-Service Agreements offer full coverage for costs not commonly covered with conventional service agreements, and incude the United Perfomance Guarantee.
Lifecycle-tiered Annual Service Agreement
Your costs are lower when the system is new, and slowly increase as the system ages.
Volume-based Annual Service Agreements: Pay As You Go
A pay-as-you-go agreement for systems with lower utilization and/or new service-line introductions.