Privacy Policy

Last update: 2023.01.30 

UIH highly values your privacy. This privacy policy (the "Policy") sets out how we collect, use and protect your personal data when you visit If you use our services and products, a separate privacy policy and terms of use will apply.

1. Who We Are

UIH, a company incorporated under the laws of People's Republic of China, is the entity that collects and processes your personal data under this Policy.

2. The Data We Collect about You

2.1 We collect both personal and non-personal data when you visit and browse the Website. Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier of that natural person.

2.2 We collect the following types of personal data for the purposes stated below:

No.   What we collect How we use it 

 Information that we collect through your use of the Website including:

  • Device information such as operating system and device identifiers.
  • IP address.
  • Browser settings.
  • Date and time of requests.
  • The pages you visit and search engine terms you use. 

 We use this information, including to:

  • Provide, develop and improve our services of the Website.
  • Identify issues with the Website.
  • Record how the Website is used to enhance your user experience.

Information when you communicate with us, whether in person, through the Website, via email or over the phone, including:

  • Name;
  • Nationality;
  • Company/Hospital you work for;
  • Department;
  • Email;
  • Phone;
  • The product/service that you are interested in.
  • Your interactions with UIH, such as the Personal Information you provided during your communications with us.

We use this information, including to:

  • Answer your questions and inquiries.
  • Handle complaints.

3. Special Categories of Personal Data

3.1 Certain categories of personal data, such as details about your race or ethnicity, religious or philosophical beliefs and so on, are considered more sensitive than other categories of personal data in certain jurisdictions and require a higher level of protection.

3.2 To clarify, the Website does not collect any types of those special categories of personal data.

4. How Your Personal Data is Collected

We may collect your personal data through the Website, or by post, phone, email or other means you choose to interact with us. 

5. Legal Basis for Collection and Use of Personal Data

We only process your personal data where this is a legal basis permitted by the applicable law. The legal basis will depend on the context and purpose for which we collect and use your data, which may include:

(a) Consent: certain personal data will be collected when you have given us informed consent. You may withdraw your consent at any time but this will not affect the validity of the processing activities prior to the withdrawal.

(b) Contractual necessity: it is necessary for us to collect and process certain personal data to enable us to enter into a contract with you and perform our contractual obligations.

(c) Fulfilment of legal obligation: we may be required by the applicable law to collect and use your personal data to comply with our legal obligations.

(d) Legitimate interests: in certain jurisdictions we may rely on legitimate interests to collect and use your personal data to operate and improve our business.

(e) Other: we may also collect and use your personal data based on other legal bases under the applicable law.

6. Cookies

The Website uses cookies and similar technologies to deliver essential and additional functions. 

Please see our Cookie Policy for more information.

7. Third-party Links

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow you to visit websites and applications of third parties. Please read the privacy policy of the websites you visit to know how they collect and use your personal data.

8. Disclosure

8.1 We will not disclose your personal data to third parties unless we have obtained your consent or there are other legal bases for such disclosure. 

8.2 We may engage a data processor (and/or sub-processor) to process your personal data for the purposes in this Policy, in which case we will request the data processor (and/or sub-processor) to keep your personal data in strict confidence and only process data to the extent it is necessary to perform its contractual or statutory obligations.

8.3 We may disclose your personal data to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets, in which case the new owners will assume all our rights and obligations in this Policy.

8.4 We may also disclose your personal data for the purposes of national security, law enforcement, or public interests. 

9. International Transfer of Personal Data

9.1 We may choose to store your personal data on a local server or a server located in a foreign country depending upon the IT configurations of the Website, which may be adjusted from time to time.

9.2 Where the personal data is stored and processed in a server located in a foreign country and the country may have different data protection rules than that in the country in which the data was collected, we are committed to taking organizational and technical security measures to give your personal data a comparable level of protection to that required by the law of the country where you reside.

10. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes set out in this Policy. We will either delete or anonymize your personal data when it is no longer required to satisfy the purposes set out in this Policy.

11. Your Legal Rights

11.1 You may have certain legal rights in relation to processing of your personal data, which may include: 

  • Access right: you may request access to your personal data in our possession.
  • Rectification right: you may request us to correct your personal data if it is inaccurate.
  • Erasure right: you may request us to delete your personal data.
  • Restriction right: you may request us to restrict how we process your personal data.
  • Portability right: you may request us to help you transfer your personal data to other entities.
  • Withdrawal of consent: you may withdraw your consent at any time.
  • Right to complain and report: you have the right to complain to the relevant supervisory authority.

11.2 The above rights may only apply in limited circumstances under the applicable law and if we decide not to respond to your claim for the above rights, we will explain reasons.

12. Children's Data

The Website and our services/products are not directed to individuals under the age of 18. If parents or legal guardian suspect that their children have provided us with personal data inadvertently, they may request such personal data be removed by contacting us at

13. Data Security

We are committed to keeping your personal data safe. We take reasonable and appropriate administrative, technical, organizational, and physical security and risk management measures in accordance with applicable laws to ensure that your personal data is adequately protected against accidental or unlawful destruction, damage, loss or alteration, unauthorized or unlawful access, disclosure or misuse, and all other unlawful forms of processing of your personal data in our possession.

14. Changes to this Policy

This Policy may be changed from time to time. 

If we change anything important about this Policy (e.g., the type of personal data we collect), we will provide a prominent link together with the updated policy for your reference on the Website.

15. Contact Us

If you have any questions about this Policy, including any requests to exercise your legal rights, please contact our data protection department at