Richard Albanese is Vice President of Technical Support & Training, leading a world-class technical support team and contact center, and overseeing the Houston Training Center and Showroom operations.
Richard has extensive experience in medical imaging with over 35 years in customer service, service delivery, program management, marketing, manufacturing and operations roles. Prior to United Imaging, Richard spent 15 years at Philips Healthcare where he was a senior member of the global services leadership team. He also created the global customer services strategy and led the reliability and serviceability programs for the imaging system business. Prior to that, Richard was the global customer service leader for the Philips Nuclear Medicine business, where he was instrumental in the successful introduction of PET/CT to the market and delivering world class customer satisfaction. Richard has also managed international teams of business process experts, service engineering specialists and field-based technical support engineers. Prior to Philips, Richard worked at both large, mid-size, and startup firms in the medical imaging industry, including GE, USA Instruments, and Picker/Marconi Medical Systems. Richard brings a broad technical knowledge of all medical imaging modalities to the team.
Richard is passionate about customers and customer-facing employees and has spent his career working to improve service delivery and customer satisfaction. He is a people-oriented coach and mentor to his team and enjoys developing the leaders of the future.
Richard holds a degree in Electronics Engineering from DeVry Institute and an MBA from John Carroll University. He is married and has a son who's building a career in the financial services industry. Richard enjoys the outdoors, woodworking, and home remodeling.